Refund and Returns Policy

1. Booking & Service Refund Policy

All bookings and purchases made through wodages.com are final and strictly non-refundable.
This applies to:

• Room reservations

• Travel packages and transport bookings

• Any service-related purchases

Cancellations, no-shows, or last-minute changes (within 24 hours of check-in, travel date, or service time) will not be eligible for any refund, exchange, or credit.

In the rare case where Wodages Sdn Bhd cancels a confirmed booking due to unforeseen operational reasons, a full refund or suitable alternative will be offered at our discretion.

2. Returns Policy for Products

We take pride in ensuring that every order is checked and packed carefully. However, if you receive a wrong item or a faulty product, you may request a return under the following conditions:

Eligibility for Return:

• The product received is faulty, damaged, or not the item ordered.

• The product must be returned in its original condition, unused, and with the original packaging intact.

• You must provide the original purchase receipt or proof of payment.

• Return requests must be made within 7 days from the date of delivery.

Return & Inspection Process:

1. Contact [email protected] with your order number, photos of the issue, and a short description.

2. Once your return request is approved, you will receive instructions for product return.

3. All returned items will be inspected upon arrival.

4. If the return is valid, we will issue a replacement or refund (depending on stock availability).

Please note:

• Returns are not accepted for reasons such as change of mind, color preference, or incorrect size.

• Shipping costs for returns (except for wrong or faulty items) are borne by the customer.

• We reserve the right to reject returns that do not meet the above conditions.

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3. Contact for Returns or Refunds

For any questions regarding returns or refunds, please email us at: [email protected]